StyleGou is aiming to provide you with the worry-free online shopping experience. In order to ensure that you are shopping conveniently and safely with StyleGou, we have established corresponding regulations and standards for each step, including products return/exchange.
A.Delivery errors,defectives or goods damage
When your order received with any one of the above stated issues, please take photo of the goods as well as the packing, and send the photo with proper deｓｃｒｉｐｔions to our customer service center at: [email protected]. We will reply to you after process the problems with a compensation up to 500RMB.
B.Quality issues
When the goods you purchased by StyleGou encounter quality problems after using, as long as they are still within the warranty period, and you have the original purchase receipts and the quality assurance cards, you can entrust StyleGou to contact with the China merchants to apply for the products return/exchange for you.
For products those meet with the return or replacement requests, StyleGou will take the responsibility of transportation for goods to be repaired or replaced by the Chinese merchants. As each merchant or manufacturer has its own post service strategy (as specified in the warranty card). StyleGou cannot promise you that the manufacturer will fully satisfy your requirements; however, we will try our best to serve you in the best way.
StyleGou provides this post service without any extra charges except for the transportation fees. StyleGou reserves the right to reject returning or replacing for goods those are unqualified.
If any of the following circumstances occurs, we will not accept the goods you require for return/exchange:
a)Goods has been replaced, the original has been changed, or parts missing
b)The opened commodities, such as software package, CDS, DVDS, tapes, etc.
c)The commodities with no original purchasing proof.
Special remind: Please be cautious when shopping on Taobao, and the like website for the reason of the existence of the illegal business practices. If occurs, StyleGou cannot arrange for your product return/exchange requires.
